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Terms and Conditions

  1. Order Notice Requirements:

    • Cake orders require a minimum notice of 14 days before the desired pickup or delivery date.

    • Cupcake and Sweet Treats orders require a minimum notice of 7 days before the desired pickup or delivery date.

  2. Order Confirmation and Payments:

    • To confirm your order date, full payment is required at the time of order placement.

  3. Cancellation Policy:

    • Full refunds are allowed for cancellations made up to 7 days prior to the scheduled order collection date.

    • Cancellations made within 5 days prior to the scheduled order collection date will result in a forfeiture of 50% of the total amount paid.

  4. Cake Self-Collection:

    • Once the cake, cupcakes, or sweet treats have been collected, they are no longer the responsibility of Sweet Affairs Cakes and Cupcakes.

    • Customers must take due care when transporting the goods to the venue. Avoid speeding and slamming hard on the brakes to prevent damage to the product.

    • It is recommended to transport the products in an air-conditioned vehicle or place them in a larger cooler or 12v fridge.

  5. Cupcake Stand Hire Terms and Conditions:

    • A $100.00 deposit is required for the cupcake stand and will be included in your invoice.

    • Deposits will be refunded upon the return of the stand on the return due date in the original condition in which it was received.

    • Broken or damaged returns will result in a 100% loss of the deposit.

    • Late returns will be penalized $50.00 for the first week (day 1-7) and an additional $25.00 per week overdue until its return, or the deposit results in a 100% loss. No exceptions.

  6. Liability and Responsibility:

    • Sweet Affairs Cakes and Cupcakes shall not be held responsible for any damage or issues arising after the product has been collected or delivered to the customer.

  7. Order Changes:

    • Any changes to the order (including but not limited to flavour, design, size, and pickup/delivery time) must be made at least 7 days prior to the scheduled pickup or delivery time.

  8. Allergies and Special Requirements:

    • We make efforts to accommodate various dietary needs and allergies but cannot guarantee a 100% allergen-free environment. Our products may contain traces of nuts, dairy, gluten, or other allergens.

  9. Modification of Terms and Conditions:

    • Sweet Affairs Cakes and Cupcakes reserves the right to modify these terms and conditions at any time without prior notice.

By placing an order, you acknowledge that you have read, understood, and agreed to our terms and conditions. Please reach out to us at for any inquiries or concerns.

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